Refund/ Return Policy

Item Damaged

If you receive a damaged product, we will need to verify this information as soon as possible. 

An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit.

If tracking shows that the package was successfully delivered, we will need proof of damage from you the customer:

1. Images that clearly display the reported damage - including at least one (1) image where the universal product code(UPC) is clearly visible on the product. 
2. Images of the container that the product arrived with all of its contents.  

When our customer service team (Info@Gooodog.com) receives clear proof that the delivered item(s) were damaged, we will be able to issue a full refund on the product.

Damage claims on orders for non-perishable products must be reported within thirty (30) days to be considered for a refund.

PLEASE NOTE: Damage claims on orders for frozen, refrigerated, and perishable products must be reported within 24 hours of the delivery date.

 

No Longer Needed/Wanted

In a case where the item(s) are no longer needed, wanted or does not perform as described we can offer our customers a full refund on the product within 30 days of purchase. 

PLEASE NOTE: The shipping fee is non-refundable and is not eligible for a pre-paid shipping label.

 

Item Not Received

If tracking shows the package was delivered but the recipient disputes it or claims items are missing, we will open an investigation with the carrier or investigate furthers. Requests must be made within thirty (30) days of receiving the package.  

Under these circumstances, refunds are not guaranteed.

If anything is unclear or you have more questions feel free to contact our customer support team at (info@Gooodog.com) .